Liz' life’s work is to restore dignity and respect to the healthcare experience. Liz has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Beginning her career as a Peace Corps volunteer at a health center in rural West Africa, Liz is relentless in her pursuit to improve human connections and conditions in healthcare. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.