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Healthcare Burnout Symposium

Pre-Conference Workshops

Wednesday, November 1, 2023

Choose up to three Optional, Two-Hour, Hands-on, Interactive Pre-Conference Workshops

Please make a note that pre-conference workshops have limited seating so be sure to register early


9:00 am  - 3:30 pm Registration


10:00 am – 12:00 pm Choose between Optional Workshops


Workshop A

How to Retain Your Women Healthcare Workers: Creating Gender Equity and a Bright Future for All Women in Healthcare

Tammie Chang, MD, Co-Founder of Pink Coat, MD


Our nation’s healthcare system is experiencing crisis staffing shortages and a mass exodus of healthcare workers from the industry – the majority of whom are women. Women and individuals who identify as female comprise 80% of healthcare workers today and yet are less than 20% of senior leaders in healthcare. A recent study by Sinsky et al in 2021 (Mayo Clinic Proceedings) showed that 2 in 5 nurses and 1 in 5 physicians plan to quit their practice altogether within the next 2 years due to burnout.


Rapid and innovative interventions are urgently needed to address the workplace factors and inequities driving healthcare’s massive hemorrhage of women healthcare workers. This workshop will walk participants through the current state of women in healthcare, review the evidence-based approaches to creating organizational structural gender equity, and help participants create an action plan for their own organization using an evidence-based framework to ensure retention, equity, and a bright future for women in healthcare.


  • Define the current state of women in healthcare – Clinical (nurses, physicians, nurse practitioners, physician assistants, pharmacists, allied health, therapists, social workers) and Non-Clinical healthcare workers.

  • Review the evidence-based approaches to retaining and creating structural gender equity for women healthcare workers. 

  • Identify strategies and concrete action steps for how to approach creating structural gender equity for women in healthcare within your own organization.

  • Demonstrate one evidence-based initiative for your organization that you can rapidly and successfully implement within the next year.

Workshop B

Training Your Brain to Respond in the Face of Challenge

Cecilia Cruz MD, MPH, FACEP, CPCC, ACC, Founder and CEO, Marpe


The healthcare sector is currently facing a burnout crisis with 53% of physicians and 47% of nurses reporting symptoms of burnout. Burnout has been shown to decrease neural connections diminishing cognition and impeding the ability to effectively handle challenges.


Healthcare professionals who experience burnout are less empathetic when communicating with their patients and peers, and have a higher risk of developing second victim phenomenon when involved in a medical error. In this workshop participants will learn how to effectively communicate with patients or peers when facing a challenge, and techniques to mitigate second victim phenomenon.


The fundamentals of the neuroscience of reaction, the effects of burnout on cerebral function, and the benefits of “interval brain training” to build mental fitness will also be reviewed. Through interactive exercises participants will discover how to use their powers of observation to improve active listening, and identify negative thoughts and reactions during difficult interactions with patients or peers. This pre-conference workshop will conclude with participants recalling a challenging scenario in their clinical career to create a visceral experience where they can apply newly learned techniques.


  • Define the three levels of active listening

  • Learn how to utilize the power of observation to identify if you are in a reactive state when in a challenging interaction with patients

  • Understand how to apply higher levels of active listening to mitigate reactive thoughts during peer-to-peer conflicts

  • Command your brain to activate self-empathy in the face of error

  • Be empowered to integrate “interval brain training” into your daily routines to build mental fitness

12:30 pm – 2:30 pm Choose between Optional Workshops


Workshop C
The Prescription to Heal Your Career & Avoid Burnout

Scott A. Cook, MD, MPH, Medical Director & Chief Medical Officer, Recovery Centers of America

This interactive workshop will examine burnout from a unique perspective by discussing career pitfalls, performing thought-provoking brain exercises, learning about character archetypes, and discussing how the same diseases that occur in the body can also happen in a career or corporate culture. There will also be a segment discussing how to chase passion and not money. The counterintuitive end result of following your calling or passion will eventually produce more income.

Workshop D

The Role of Electronic Health Records in Clinician Burnout – A Guide to Increasing Clinician EHR Satisfaction and Efficiency

Jason Hess, VP Provider Success, KLAS Research

Jenifer Gordon, Director of Customer Insights, KLAS Research

KLAS Research’s mission is to improve the world’s healthcare through insights, collaboration, and transparency. The Arch Collaborative is a provider-led effort to unlock the potential of EHRs in revolutionizing patient care.

Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices and move the needle in healthcare IT. Currently, the Arch Collaborative is using measurement data to improve the EHR experience through training, personalized user experience, and shared ownership.

Don't miss this opportunity to unlock the untapped potential of EHRs and transform your organization's trajectory. Register for this workshop to embark on a journey towards improved outcomes, elevated clinician satisfaction, and a future where the power of EHRs is fully realized.

  • Review “EHR House of Success” from 400,000+ clinicians worldwide 

  • Complete self-assessment of adhering to KLAS Arch Collaborative best practices 

  • Learn what barriers healthcare organizations face in prioritizing EHR satisfaction and EHR-related burnout and turnover 

  • Discuss opportunities to demonstrate ROI for improving clinician experience with technology and achieve executive buy-in for EHR efficiency and wellness initiatives 

3:00 pm – 5:00 pm Choose between Optional Workshops


Workshop E

The Well-being Toolkit: A Practical Guide for Leaders to Fight Burnout

Jeffrey Ring, Ph.D., Health Psychologist, Leadership Coach, and Health Justice Champion, Independent


Burnout has risen tremendously due to the pandemic, with recent data suggesting two-thirds or more clinicians in most practices are burnt out. The Society of Hospital Medicine has devoted substantial effort in the last two years to create tools addressing clinicians’ current needs, including the Well-being Toolkit, a practical guide built by clinicians, for clinicians. The Toolkit includes numerous evidence-based approaches anyone in our field can use to enhance well-being at the individual, group, and system levels. Join Jeffrey Ring to learn more about the Toolkit, how to use it, and the expected benefits.

  • Discuss the importance of developing the capability for clinicians to improve well-being in their organizations

  • Learn tangible tools and tactics to help mitigate burn out enabling your teams to thrive

  • Discover practical steps clinicians can immediately deploy to promote well-being for themselves, their peers, and their organizations

Workshop F

Claiming the Next Frontier: Using AI to Make Healthcare More Human for Clinicians and Their Patients

Tina Shah MD MPH, Chief Clinical Officer, Abridge

Health systems and clinicians are caring for more complex patients amidst labor shortages and administrative pressures that take doctors and nurses away from the bedside.  Interest around generative AI has gone viral, but the tactical application of how this technology can help clinicians today is lacking.  

In this workshop we will discuss how these technologies are being used to address burnout in 2023, with specific application of AI to reduce documentation burden, improve communication to patients, and offload coding and billing.  Attendees will get a hands-on opportunity to experience AI to reduce clinical documentation burden, see the playbook on how to evaluate AI technologies for use in healthcare, and dialogue on where AI can be used in the next two years to solve healthcare’s most pressing problems.

  • Experience how AI is currently being used in healthcare to address clinician burnout and patient experience

  • Get the playbook on how to evaluate AI technologies for use in healthcare

  • Explore where Generative AI will help clinicians and our patients in the next two years

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