Monday, January 24, 2022

1:15 pm

Chairperson’s Welcoming Remarks

Paul Dechant, CEO/Principal, Paul DeChant, MD, MBA, LLC

Janae Sharp, Founder, Sharp Index


1:45 pm

Burnout and the Culture of Medicine
Opening Keynote Supported by SkyWriter
Robert Pearl, MD

Robert Pearl, MD is the former CEO of The Permanente Medical Group (1999-2017), the nation’s largest medical group, and former president of The Mid-Atlantic Permanente Medical Group (2009-2017). In these roles he led 10,000 physicians, 38,000 staff and was responsible for the nationally recognized medical care of 5 million Kaiser Permanente members on the west and east coasts.  This Opening Keynote is supported by SkywriterMD

Burnout afflicts 44% of physicians and has shifted from an acute to a chronic disease. Its roots can be traced to not only to systemic problems, but also the invisible, but powerful culture of medicine. Ending the burnout scourge will require evolving both the system and the culture in which doctors work.

  • Understand what culture is and how physician culture harms patients

  • Learn how physician culture make doctors heroic

  • See how hierarchy and status contribute to burnout

  • Discover how Covid-19 has impacted the psychological wellbeing of physicians


2:45 pm
Networking Break in Sponsor Showcase

Contact Laura Ames for Sponsorship Information

3:00 pm  
Leadership Use of Human Factors/Ergonomics (HFE) Science to Reduce Burnout and Error in Healthcare Systems

Michael R Privitera MD, MS, Professor of Psychiatry, Medical Director, Medical Faculty and Clinician Wellness Program, University of Rochester Medical Center

Majority of errors in healthcare are the result of systemic influences. Majority of occupational stressors causing clinician burnout are the result of systemic influences. Quality paradox: Many well-intended efforts to improve specific elements of quality, safety or value, when taken together are contributing to healthcare system dysfunction by their cumulative incremental impact on clinicians. Human factors/ergonomics (HFE) science looks at optimizing worker wellbeing and overall system performance. Patient safety is a part of optimized system performance. This seminar will discuss the development and application of human factors ergonomics education one more step upstream than usual applications of HFE- at the hospital leadership level, where decisions are made about the implementation of many externally imposed expectations on clinicians that affect their performance in patient care and their wellbeing.

  • Define and give examples of extraneous cognitive load

  • Explain rationale of why reducing extraneous cognitive load burden may be more impactful in improving patient safety than education alone.

  • Give two examples of application of cognitive ergonomics that can reduce the risk of clinician burnout and latent medical error.

3:40 pm  
Veterans Health Administration’s Whole Health Approach to Supporting Employee Health, Well-being, and Resiliency

Dr. Kavitha Reddy, Associate Director, Veterans Health Administration Office of Patient-Centered Care and Cultural Transformation, U.S. Department of Veterans Affairs

This presentation will focus on the Veteran Health Administration’s efforts to support the health, well-being, and resiliency of their Employees through the Whole Health approach. Topics will include an overview of the Whole Health model, a review of the national Employee Whole Health strategy including successes in implementation, and sharing of resources available to employees now.

  • Describe the Whole Health System of Care

  • Explain how this approach has been applied to Employees in VHA

  • List key resources that support employee well-being and resiliency

4:20 pm 
Opening Reception in Sponsor Showcase with Sharp Index Awards

Contact Laura Ames for Sponsorship Information


Tuesday, January 25, 2022

8:00 am 
Chairperson’s Opening Remarks

Janae Sharp, Founder, The Sharp Index

Paul Dechant, CEO/Principal, Paul DeChant, MD, MBA, LLC

8:15 am 
Clinician Well-being: What’s New?

Tait Shanafelt, Chief Wellness Officer, Stanford

In this opening keynote session, Dr. Shanafelt will highlight recent scientific insights regarding occupational distress and well-being in healthcare workers including new data regarding the impact of the COVID-19 pandemic.  He will also highlight emerging science regarding the fundamental role of self-valuation as an Achille’s heel for healthcare workers and the implications.  Finally, we will highlight the evolving data on the critical role of leadership behavior on healthcare professional well-being and the opportunity to harness this dimension as a foundational organizational strategy to mitigate occupational distress.

  • Understand recent scientific insights regarding occupational distress and well-being in healthcare workers including:

    • The impact of the COVID pandemic on healthcare workers

    • Occupational consequences of an adverse impact of work on personal relationships

    • New data on the impact of distress on healthcare costs

  • Recognize the foundational role of self-valuation as a risk factor for and opportunity to mitigate occupational distress for individual healthcare workers

  • Identify the critical role of leadership behavior as an organizational strategy to mitigate occupational distress and promote professional fulfillment in healthcare workers


9:00 am 
Shifting Mindsets Around Employee Health: The Case for--and Possibility of--Change

Jeffrey Pfeffer, PhD, Thomas D. Dee II Professor of Organizational Behavior, Stanford Graduate School of Business

When we think of the "social determinants of health," too often we do not think of the workplace, the source of much stress and depression.  Work and workplaces can be fixed, but it will take some mindset shifts to make things better.

  • Understand the connection between physical and behavioral health (including stress and depression)

  • Learn what is entailed in building a culture of health and the economic and social benefits from doing so

  • Describe the mind-set shifts needed to fix the many workplace issues that result in turnover, burnout, absenteeism, and presenteeism


9:50 am 
Networking Break in Sponsor Showcase

Contact Laura Ames for Sponsorship Information

10:20 am
Moving from Emotional Exhaustion to Emotional Thriving: A Practical, Integrated Approach to Reduce Organizational Burnout

William J. Maples, MD, President & CEO, The Institute for Healthcare Excellence
Read G. Pierce, MD, Chief, Division of Hospital Medicine & Associate Chair for Faculty Development and Well-being at Dell Medical School, University of Texas, Austin

Comprehensive, organizational interventions are more effective at reducing burnout than those supporting individual healthcare workers, but these are pursued infrequently. Many leaders and organizations struggle to identify which combination of tactics will support both workforce wellbeing and measurable clinical outcomes. This session describes a practical, integrated approach organizations can utilize to reduce burnout, improve wellbeing, and enhance performance in healthcare.

  • Explore the rationale for addressing multiple dimensions of individual, team, leader, and systems factors to improve wellbeing

  • Examine practical examples of interventions that enhance clinical team performance, professional well-being, and a culture of excellence

  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance


11:00 am 
From Awareness to Action: The Mission of the Dr. Lorna Breen Heroes’ Foundation to Safeguard the Well-being of our Healthcare Professionals” 

J. Corey Feist, JD, MBA, Co-Founder, Dr. Lorna Breen Heroes’ Foundation
Jennifer Breen Feist, JD, Co-Founder, Dr. Lorna Breen Heroes’ Foundation

  • Build awareness of issues contributing to the burnout of the healthcare workforce

  • Hear general Solutions to address burnout and support well-being

  • Gain Specific actions that can be taken to support well-being and return the joy to the practice of medicine

12:00 pm 
Lunch in Sponsor Showcase

Contact Laura Ames for Sponsorship Information

1:30 pm 
Choose between two sessions:


Burnout and Women
Diane Shannon

Session Description to be added 

Nuvance Health Case Study

Speaker and Session Description to be added 


2:05 pm 
Choose between two sessions:


Sharon C. Kiely, MD, MPM, FACP, VP, Chief Wellness Officer & Associate Chief Medical Officer, Harford Healthcare



Suki Client Case Study
Speaker and Session Description to be added 


2:40 pm 
Choose between two sessions:



The Scholars of Wellness: Sowing the Seeds of Wellness
Dr Gaurava Agarwal, Associate Professor, Departments of Medical Education and Psychiatry and Behavioral Sciences, Northwestern University’s Feinberg School of Medicine


The Scholars of Wellness (SOW) program is a faculty development program that helps to create physician well-being change agents that can be constructive partners in an organization's journey to creating a culture of wellness.  It trains and pairs physicians with a process improvement coach and a well-being expert to learn the skills and knowledge needed to make effective change at the work-unit and organizational level.  


  • Describe Scholars of Wellness

  • Explain the barriers to creating a well-being culture addressed by well-being change leader development programs

  • Understand work-unit and organizational drivers of well-being and change management principles



Financial Stresses of Physicians that Lead to Burnout
Jonathan Moss, Director, Medical Practice Business Services, Baystate Health

Session Description to be added

3:10 pm 
Afternoon Break

Contact Laura Ames for Sponsorship Information

3:30 pm
Choose between two sessions:

Professional Fulfillment in Healthcare Organizations in the United States
Kristine Olson, MD MSc, Chief Wellness Officer, Yale New Haven Hospital


  • Recognize how you are thriving professionally

  • Discover a value-aligned, mission-driven human-centered workplace

  • Understand that you are valued and belong


What Nursing Leaders are Doing to Support Their Teams
Moderator:  Elisa Arespacochaga, American Hospital Association

4:05 pm 
Choose between two sessions:


Role of the CWO Roundtable Discussion
Moderator:  Tait Shanafelt, Chief Wellness Officer, Stanford

Sharon C. Kiely, MD, MPM, FACP, VP, Chief Wellness Officer & Associate Chief Medical Officer, Harford Healthcare;
Dr Gaurava Agarwal, Associate Professor, Departments of Medical Education and Psychiatry and Behavioral Sciences, Northwestern University’s Feinberg School of Medicine;
Kristine Olson, MD MSc, Chief Wellness Officer, Yale New Haven Hospital


Join us as we bring together the Chief Wellness Officers to share insights they have learned from each other’s presentations and answer your questions about the CWO role.

  • Identify commonalities in how CWOs support clinicians in differing organizations

  • Understand the differences in each approach and how this applies to your organization

  • Explore opportunities for you and your organization to enhance the role of the CWO



What Language Are You Speaking? A Comical Approach to Improving Physician-Administrator Relationships

Peter Valenzuela, MD, MBA, Chief Medical Officer,  Mercy Medical Group


Key elements to all good relationships are trust and communication. Unfortunately, it often feels like physicians and administrators are speaking different languages. Based on his 20-year experience as a practicing family physician and health system executive, Dr. Valenzuela offers a myriad of insights into ways to improve physician-administrator relations while his diverse crew of comic figures tickle your funny bone.


  • Understand mindset differences between physicians and administrators

  • Describe how leadership impacts physician burnout

  • Provide 3 examples of ways to enhance physician-administrator relationships

4:45 pm 
End of Day Two


Wednesday, January 26, 2022

8:15 am 
Chairperson’s Opening Remarks

8:30 am
Session Title and Description to follow

Jonathan Fisher, MD FACC

9:10 am 
Care Team Engagement: Why It Is the Most Important Leadership Responsibility

Steve Beeson, MD, Founder of the Clinician Experience Project at Practicing

As we grapple with the pandemic of physician and nurse burnout, organizations everywhere are challenged with the engagement and restoration of physicians, nurse leaders, administrators and all healthcare workers. In this session, we make the case for engagement as the antithesis of burnout, why engagement is required for all imperatives in healthcare and what leaders say and do to create the sentiment of “this place is the best….and I am willing to do all I can to help this place succeed.”

  • Define engagement and the impact it has on discretionary effort

  • Outline key leadership actions that advance engagement

  • Develop an organizational commitment to counter burnout through engagement levers


9:50 am 
Networking Break

Contact Laura Ames for Sponsorship Information

10:10 am  
Creating a Manageable Cockpit for Clinicians: Fixing the Workplace, not the Worker

Christine A. Sinsky, MD, VP for Professional Satisfaction, American Medical Association

For many clinicians, the work of health care has become undoable. The “cockpit” where physicians and other health professionals work now consists of a cacophony of warning alerts, pop-up messages, mandatory tick boxes, a Sisyphean inbox, and maddening documentation. Paradoxically, many interventions intended to improve quality, safety, or value, when taken in totality, may in fact contribute to health system dysfunction by virtue of the cumulative impact on workload and consequent burnout.

In this session, we will discuss the science supporting the quality, safety and business cases for focusing on creating a manageable cockpit for clinicians. We will also describe practical leadership, workflow and teamwork interventions that can improve professional satisfaction and reduce burnout. We will demonstrate the AMA practice transformation modules (Steps Forward) that can help physicians and staff re-engineer their practice.

  • Articulate the business case for addressing physician well-being.

  • Bring home at least one change to improve efficiency in your own setting.

  • Identify at least one leadership strategy to support well-being

  • Become inspired about the possibilities of reclaiming the joy in medicine


11:00 am
The Burnout Challenge

Christina Maslach, Ph.D., Professor of Psychology, Emerita; Professor of the Graduate School, University of California, Berkeley

Burnout poses a major challenge for health care.  It is the result of mismatches between the workplace and the worker, in six critical areas.  Innovative answers to this challenge need to modify this job-person relationship by managing the chronic job conditions in these areas, so that people can work smarter rather than just harder.

  • Define the five MBI profiles of work experiences

  • Identify the six strategic areas of job-person match

  • Discuss the seven core psychological needs that can be used to develop ideas for better job-person matches within the six areas


12:00 pm 
Closing Remarks and End of Conference