Healthcare Burnout Symposium

2022 Agenda

Wednesday, June 22, 2022

Choose up to two optional in-depth workshops

4:00pm - 7:00pm  Let the Networking Begin! 

Casual Meet up for Happy Hour at  Reif's Bar | New York City | Upper East Side

Thursday, June 23, 2022

7:30 Registration Opens

 

8:30am Introduction by Conference Chairs

Paul DeChant, MD, MBA

Tina Shah, MD, MPH, Fmr. Senior Advisor, Office of the Surgeon General


Welcoming Remarks 

Vivek H. Murthy, MD was confirmed by the U.S. Senate in March 2021 to serve as the 21st Surgeon General of the United States. He previously served as the 19th Surgeon General under President Obama. As the Nation’s Doctor, the Surgeon General’s mission is to help lay the foundation for a healthier country, relying on the best scientific information available to provide clear, consistent, and equitable guidance and resources for the public. As the Vice Admiral of the U.S. Public Health Service Commissioned Corps, Dr. Murthy also commands a uniformed service of over 6,000 dedicated public health officers, serving the most underserved and vulnerable populations. The first Surgeon General of Indian descent, Dr. Murthy was raised in Miami and is a graduate of Harvard, the Yale School of Medicine, and the Yale School of Management. A renowned physician, research scientist, entrepreneur, author, and mango aficionado, he lives in Washington, DC with his wife, Dr. Alice Chen, and their two children.

9:00am - 9:35am The Business Case for Well-being – Smart Investments 
Steven Strongwater, MD, President & CEO, Atrius Health
   

There are compelling reasons for leadership to make smart investments to reduce burnout and return joy to the practice of medicine. This presentation will overview the financial impact of burnout and share specific interventions and investments to help improve well-being by maximizing the rewards of practice and uncovering hidden clinical capacity. 

  • Burnout is a major expense to most organizations 

  • Management accountability for reducing burnout is essential      

  • Investing in improving workflow and leadership development have compounding returns 

 

9:35am - 10:10am Helping Healers Heal: Emotional and Psychological Support through the COVID-19 Pandemic
Eric Wei, Senior Vice President and Chief Quality Officer, NYC Health + Hospitals 
 

The COVID-19 pandemic poured gasoline on an out-of-control mental health crisis in the US healthcare system that was losing healthcare workers of all disciplines to burnout, dropout, depression, and suicide. We were losing 400 US physicians a year to suicide alone. In this session, we share how the nation’s largest municipal healthcare system leveraged and evolved their Helping Healers Heal (H3) and behavioral health services to emotionally and psychologically support their 42,000 staff through this one in a century pandemic.  

  • Describe second victim syndrome and how it contributes to burnout

  • Understand the H3 framework for emotional and psychological support for healthcare workers

  • Identify concrete next steps for incorporating H3 framework into your organization

 

10:10am - 10:30am Networking Break
Sponsorship Opportunity; Contact lames@icdevents.com
 

10:30am - 11:10am At the Intersection: Burnout and Health Justice 


Moderator: Liz Boehm, Executive Strategist, Vocera, now part of Stryker 
Panelists: Lou Hart, MD, Assistant Professor of Clinical Pediatrics (Hospital Medicine), Yale School of Medicine; Medical Director of Health Equity, Yale-New Haven Health System
Angela Kade Goepferd, MD, Chief Education Officer, Chief of Staff, Director of Gender Health, Children’s Minnesota’s Center for Gender Health

Peter Rodney, MS, RN, CNOR, NEA-BC, Vice President of Nursing & Patient Care Services
NYU Langone Orthopedic Hospital, NYU Langone Health

Health justice is a concept that lives at the intersection of health equity (equitable outcomes for patients regardless of race, ethnicity, gender, sexuality, ability, language, or social class) and efforts to drive inclusion, equity, and belonging for historically underrepresented team members. When team members work in environments where they are not able to show up fully or are not valued for the unique experiences and perspectives they bring, they experience trauma.  

Similarly, when team members see classes of patients disproportionately experiencing negative outcomes or overburdened by disease, they are harmed. This panel will look at the links between health justice and burnout, with an eye toward driving alignment across clinical, process, and culture improvement efforts so that exceptional care and a safe, healthy work environment are attainable by everyone. 

  • Understand the concept of health justice and how it links to safety and well-being 

  • Examine practices that drive alignment between health equity, DEI, and quality improvement efforts 

  • Create a vision for future practices in which all healthcare team members will be able to fully participate in the delivery of exceptional care 

11:10am - 11:50am Creating a Manageable Cockpit for Clinicians: Fixing the Workplace, not the Worker 
Christine A. Sinsky, MD, VP for Professional Satisfaction, American Medical Association 

 

For many clinicians, the work of health care has become undoable. The “cockpit” where physicians and other health professionals work now consists of a cacophony of warning alerts, pop-up messages, mandatory tick boxes, a Sisyphean inbox, and maddening documentation. Paradoxically, many interventions intended to improve quality, safety, or value, when taken in totality, may in fact contribute to health system dysfunction by virtue of the cumulative impact on workload and consequent burnout.  
 

In this session, we will discuss the science supporting the quality, safety, and business cases for focusing on creating a manageable cockpit for clinicians. We will also describe practical leadership, workflow, and teamwork interventions that can improve professional satisfaction and reduce burnout. We will demonstrate the AMA practice transformation modules (Steps Forward) that can help physicians and staff re-engineer their practice.

 

  • Articulate the business case for addressing physician well-being.  

  • Bring home at least one change to improve efficiency in your own setting.  

  • Identify at least one leadership strategy to support well-being 

  • Become inspired about the possibilities of reclaiming the joy in medicine 

11:50am - 1:40pm Luncheon  Sponsored by Nuance

Luncheon Presentation: Promote a Culture of Well-Being through Leadership and Technology

Denton Shanks, DO, MPH, Medical Director and Assistant Professor, University of Kansas Medical Center
Jennifer Wilson, RN, BSN, Director of Clinical Affairs, The University of Kansas Health System
 

Academic medical centers have a responsibility to address burnout not just for their employees, but for the future health care providers and scientists they train. Formed in 2018, the Physician and Provider Engagement and Wellness Steering Committee organized around six areas to promote well-being including community at work, EMR efficiency, and the integration of work and life. As part of this journey, University of Kansas Health System is exploring AI and ambient technologies as a transformative answer to many of the challenges surrounding burnout, allowing physicians to embark on a new strategy for clinical documentation and connect with patients.

  • Highlight University of Kansas Health System “design teams” and its effort to promote well-being

  • Share use cases for how ambient documentation works across specialties and care settings

  • Highlight the outcomes in relieving providers from the administrative burden of documentation

1:40pm - 2:20pm  Moral Injury: Redefining Traditional Clinical Burnout

Tina Shah, MD, MPH, Fmr. Senior Advisor, Office of the Surgeon General; Healthcare Worker Wellbeing and Workforce Sustainability

Janice Maloof-Tomaso MSN, RN, NEA-BC, Director of Clinical Quality and Compliance Intelycare
Sadie Elisseou, MD; Primary Care Physician, VA Boston Healthcare System
Cynda Hylton Rushton PhD, RN, FAAN, Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing; Professor of Nursing and Pediatrics, Johns Hopkins University

Over the past 4 years, there has been increasing focus on the concept of moral injury and how it has become differentiated from burnout in both identification and treatment. It was originally related to veterans whose PTSD was not responding to traditional therapies. But it has now expanded to clinicians themselves who are explaining what the burnout label fails to describe in their case, and how they require a new form of mental health treatment specifically tailored to their “injury". 

  • Contrast moral injury versus clinical burnout

  • Explain the differences in moral injury treatment as compared to burnout

  • Explore the preventative means of reducing the incidences of moral injuries while increasing wellbeing​

2:20pm - 3:00pm  Reflections on 'Thriving' in Medical Training and Practice:
Looking Back and Re-Imagining the Future 

Lauren Peccoralo, MD, MPH, Senior Associate Dean for Faculty Well-Being and Development, Icahn School of Medicine at Mount Sinai

Judith A. Salerno, MD, MS, President, The New York Academy of Medicine 
J
ordyn H. Feingold, MD, MAPP, MSCR Resident Physician in Psychiatry, Icahn School of Medicine at Mount Sinai 
Conversation Facilitated by:  TBA 

Join career physician, Judith Salerno and psychiatry resident, and well-being researcher Jordyn Feingold, as they explore some of the deepest questions facing the medical profession. Judy and Jordyn will share their personal stories, look back, and then re-imagine a future of medicine that considers the health and well-being of doctors as pivotal to the well-being of populations around the world. Questions from conference delegates and real-time engagement are welcome and encouraged.

  • How do we define the various facets of physician well-being, and how do we promote them individually and organizationally? 

  • What does 'success' mean in a well-being context, and how do we measure it over time? 

  • How do we integrate and uplift our humanity while wholly embracing our careers as doctors (and clinicians)?  

3:00pm - 3:15pm Networking Break

Sponsorship Opportunity; Contact lames@icdevents.com

3:15pm - 3:45pm  Applying Person-Centered Care Strategies to Workforce Resilience

Susan B. Frampton, PhD, President, Planetree International

 

Burnout data suggests that entering into 2020 much of the healthcare workforce was already dealing with issues of stress, burnout, and other workplace challenges. These were intensified as the COVID-19 pandemic took hold, and clinicians and other caregivers shifted into crisis management mode. Everyone stepped up, did their best, pitched in as needed, and performed long hours at the peak of their ability. Healthcare professionals sacrificed and they suffered. Now it is time to rebuild our own and our colleagues’ resiliency and ability to deal with stress in practical, achievable ways so that all team members are able show up fully and deliver the caring, person-centered work they are called to do. In this interactive session, we’ll explore a series of experiential strategies that provide take-away solutions to help you and your workforce restore performance and peace of mind.

  • Identify the impacts of crisis-centered care on patient experience

  • Understand the data on the use of reflective practices to improve patient and caregiver outcomes

  • Identify 3-5 aspects of cumulative stress on provider health and behavior

  • Experience practical strategies for mitigating burnout and improve resiliency

  • Walk away with tips and tools to implement today to help manage stress and mitigate burnout

3:45pm - 4:30pm  How These CWO’s Have Earned a Seat at the Table

Moderator:  Jonathan Ripp, MD, MPH, Chief Wellness Officer, Mt. Sinai Health System

Chantal Brazeau, MD, Chief Wellness Officer, Rutgers Biomedical and Health Sciences

Amy Frieman, MD, MBA, FAAHPM, Chief Wellness Officer, Hackensack Meridian Health

Join us as we bring together a panel of the nation's preeminent Chief Wellness Officers (CWO) to share insights they have learned from each other and answer your questions about the CWO role.

  • Understand how this role has been increasingly elevated to the C-Suite

  • Discover the challenges of increasing collaboration across organizational silos

  • Learn about the economics and workforce aspects of well-being

  • Hard lessons learned about reducing burnout and sustaining overall organizational well-being

  • Identify commonalities in how CWOs support clinicians in differing organizations

  • Understand the differences in each approach and how this applies to your organization

  • Explore opportunities for you and your organization to enhance the role of the CWO

4:30pm Opening Night Reception in Sponsor Showcase
Sponsorship Opportunity; Contact lames@icdevents.com

Friday, June 24, 2022

 

8:30am Welcoming Remarks from Senator Tim Kaine

Senator Kaine will welcome all conference delegates and speak on his bill, the Dr. Lorna Breen Health Care Provider Protection Act, which addresses the mental health and wellbeing of health care providers. He will also address the current legislative efforts of the US Senate, including work on mental health.

8:45am - 9:30am  Truly Human Leadership: The Skills & Courage to Care

Bob Chapman, Chairman & CEO, Barry-Wehmiller, Author, Everybody Matters  
Sponsored by The O'Brien Group

Barry-Wehmiller CEO Bob Chapman shares what’s possible you blend great business strategy with profound care for people. Named the #3 CEO in the world by Inc. and a Top 10 Social Capital CEO by International Business Times, Chapman discusses lessons learned during his transformation from traditional manager to caring people-centric leader and Barry-Wehmiller’s transformation from struggling manufacturing company to thriving global organization whose team members feel valued, cared for and integral to the company’s purpose. You’ll be inspired by his ideas for creating fulfilling, dignity-honoring work environments grounded in Truly Human Leadership.
 

  • Distinguish the difference between “management” and “leadership”,

  • Hear about the most critical leadership skill and why—empathetic listening

  • Discover how recognition is one of the most abundant resources for leadership

9:30am - 10:10am  View From the C-Suite: How Senior Leaders Are Promoting Clinician Wellbeing and Professional Fulfillment

Moderator: Elizabeth N. Cleek, PsyD, Chief Operating Officer & SVP, The Arnold P. Gold Foundation
Panelists:

Helen Arteaga Landaverde, MPH, Chief Executive Officer, NYC Health + Hospitals/ Elmhurst

Steven Forti, Chief Wellness and Resiliency Officer, Hospital for Special Surgery

Christopher Lehrach, MD, MBA, Chief Physician Executive, Nuvance Health

Nothing has a bigger impact on clinician wellbeing across an organization than the engagement of senior leaders. Gain new perspectives as this panel of senior leaders share their insights and reflect on the challenges of the pandemic.

  • Describe the organization-wide impacts of burnout as seen by senior leadership

  • Explain barriers that senior leaders identify and work to overcome in order to reduce burnout and improve engagement

  • Discuss interventions that have proven effective in reducing burnout across complex organizations

10:10am - 10:30am  Networking Break
Sponsorship Opportunity; Contact lames@icdevents.com

Choose between three Interchangeable tracks:

10:30am - 11:05am Healing and Thriving Again: Revitalizing the Nursing Workforce

Connie Barden, MSN, RN, CCRN-K, FAAN, Chief Clinical Officer, American Association of Critical-Care Nurses
Cynda Hylton Rushton, PhD, RN, FAAN, Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing; Professor of Nursing and Pediatrics, Johns Hopkins University
Rosanne Raso, DNP, RN, NEA-BC, FAAN, FAONL, VP & Chief Nursing Officer, New York-Presbyterian/Weill Cornell Medical Center

 

The pandemic has intensified long-standing structural, systemic, and societal challenges in healthcare. Nurses and their leaders have carried a significant residue during the pandemic that has degraded their wellbeing and wholeness.  This session will explore the challenges from the bedside to leadership and impact on people, teams, and organizations and offer actionable strategies for revitalizing the nursing workforce.

 

  • Describe challenges specific to the well-being of nurses and their leaders related to the pandemic and beyond

  • Discuss the consequences of these challenges on nurses, teams, and organizations

  • Identify actionable strategies for creating a new path forward that revitalizes and empowers the nursing workforce

10:30am - 11:05am  How to Help Your Women Physicians Thrive

Luisa Duran, MD, Founder Pink Coat, MD, Practicing Endocrinologist

Women physicians are quitting medicine and burning out at record rates. Women are the majority among medical students, yet as physicians, 40% reduce their clinical hours or leave medicine altogether within 6 years of completing medical training. The consequence of this trend is devastating to healthcare systems in need of high-performing physicians and communities in need of excellent care. We will present a framework to help women physicians thrive including the power of a safe community and the evidence-based pillars needed to retain this precious resource. Learn how to leverage these key elements in your workforce to revitalize your women physicians.

  • Gain insight into how physician burnout disproportionately affects women

  • Understand the power of connection and how creating a safe community can safeguard against burnout

  • Identify actionable and scalable solutions to revitalize your women physicia

10:30am - 11:05am  Reduce the Impending Physician Staffing Shortage
Davin Lundquist, MD, Family Physician,  CommonSpirit Health

Physicians across the country in facilities large and small are struggling with staffing shortages. Stress from understaffing, long hours, and increasing administrative burdens have all played a part in staff burnout, turnover, and shortages-even before the pandemic.  Physicians spend between a third to a half of the patient's visit looking at the computer screen instead of the patient. When physicians aren't actively engaged with the patient, they can miss critical details that could impact outcomes and the patient experience. 

  • Gain a better work-life balance with fewer hours in the office

  • Improve patient-physician interaction improves outcomes and enhance physician and patient satisfaction

  • Reduce administrative tasks leaving more time for patients and strategic initiatives

Choose between three Interchangeable tracks:

11:10am - 11:45am Improving Clinician Well-Being and Patient Experience – At the Same Time  Jessica Dudley, MD, Chief Clinical Officer, Press Ganey

The past 2.5 years of the pandemic have resulted in increased stressors on organizations, clinicians, staff, and patients, and have revealed just how critical the wellbeing of the workforce is to the entire healthcare system. Measurement of patient experience and workforce engagement and well-being continued throughout the pandemic. There is much we can learn from analyzing this data, and uncovering insights that can help organizations accelerate efforts to reduce clinician burnout and improve patient experience.

 

Reviewing patient experience data from millions of patients and workforce engagement/well-being from over 1.4 million healthcare workers reveal both challenges faced by patients and clinicians, as well as improvements. Segmenting the data down to actionable units of analysis enables organizations to identify and prioritize strategic efforts that will lead to improved clinician wellbeing and patient experience.

  • Review updated national data and insights on both patient experience and workforce well-being, including telemedicine and in person care with a focus on ambulatory care settings. Includes drill down into data by job profession, gender and age

  • Share strategies to address opportunities that integrate efforts to improve physician and staff well-being as well as staff retention, safety culture, equity and patient experience

  • Discuss how organizations can build the foundation to accelerate measurable improvement in both workforce well-being and patient experience
     

11:10am - 11:45am  From Isolation to Connection - Returning to Patients and Self, My Personal Journey to Imagining What is Possible

Andrea Jaramillo, BSN, RN

Andrea will share her personal journey of burnout to achieving balance and returning to care for patients and herself. She will share what she tried, what has worked and help you imagine what is possible.

 

  • Identify where you are in your journey

  • Practical tips to try in different stages of the journey

  • Imagine what is possible

  • Resonance - sharing our stories is a way of healing, we are not alone in this! We heal in community

11:10am - 11:45am Mindfulness and its Role in Healing Healthcare

Jonathan Fisher, MD FACC, Cardiologist, Novant Health Heart and Vascular Institute; Clinical Physician Executive, Novant Health Organizational Resilience and Well-Being Team; Chair, Ending Physician Burnout Global Summits

Among the many necessary solutions for the burnout crisis, including organizational and policy changes, the practice of mindfulness has countless applications and proven benefits.  For doctors and other providers, mindfulness practice eases symptoms of burnout, while improving engagement, sense of meaning, and the ability to navigate difficult conversations with patients and to feel empathy. The enhanced self-awareness and emotion regulation resulting from mindfulness practice also enhances teamwork, decision-making, and ultimately patient safety, outcomes, and cost. Finally, mindfulness improves emotional intelligence, sleep, and overall resilience.

The benefits of mindfulness practice also extend to healthcare leaders and executives experiencing burnout and lead to improved focus, executive presence, strategic awareness, emotional-intelligence-based leadership skills, and effective communication.

  • Identify 3 applications and misapplications of mindfulness in ending burnout in healthcare

  • Review 3 crucial steps for brining mindfulness-based initiatives into the healthcare arena

  • Discuss 3 core practices for busy healthcare providers and leaders to achieve clam, clarity, and connection at work and at home

 

11:45am - 1:00pm  Luncheon
Sponsorship Opportunity; Contact lames@icdevents.com

 

Choose between two Interchangeable tracks:

1:00pm - 1:35pm  Re-building Broken Trust: It Begins with Me
Cynda Hylton Rushton PhD, RN, FAAN, Anne and George L. Bunting Professor of Clinical Ethics, Berman Institute of Bioethics/School of Nursing; Professor of Nursing and Pediatrics, Johns Hopkins University

Throughout the pandemic frontline clinicians have reported feeling betrayed-by leaders, colleagues, and the people they serve. The consequences of broken trust reverberate within our healthcare systems and into our communities. In this session, we will explore the contours of broken trust in healthcare, the consequences, and apply a model for rebuilding trust with ourselves, each other, or organizations and broader society.

  • Identify the sources of broken trust within healthcare environments

  • Discuss the consequences of broken trust on individuals, teams, and organizations

  • Apply a model for rebuilding trust to situations in healthcare

1:00pm - 1:35pm Organizational Resilience: Nuvance Health Network’s Path to Clinician Wellness

Albert Villarin MD, FACEP, VP, CMIO, Nuvance Health
Paul DeChant, MD, MBA, Senior Partner, O’Brien Group

Health networks nationally are constantly impacted by multiple factors impeding provider wellness and adding to issues of burnout.  Nuvance health has created a multi-pronged approach to directly address each, collaboratively redesign workflow and implement several integrated informatics automation processes unifying clinical and patient experience.

  • Review current state factors impacting provider wellness 

  • Discuss collaborative team design for mitigation and oversight

    • executive, clinical, information systems 

  • Discuss integrative daily management systems reporting

  • Design measures to best reflect progress and agile change management

1:45pm - 2:30pm  Transformative Care Models: A Well-being Bonanza?
Tina Shah, MD, MPH, Fmr. Senior Advisor, Office of the Surgeon General

Jay Bhatt, DO, MPH, MPA, Executive Director, Deloitte Center for Health Solutions and Deloitte Health Equity Institute

Aelaf D. Worku, MD, Regional Medical Officer, Southeast Region CareMore Health

Transformative care models that operate differently from typical fee-for-service arrangements hold the promise to defragment care, improve quality and experience for all.  This has come to be known as key element in healthcare’s  “Triple R  Framework" of recognizing, reducing, and redistributing care. Join us on this panel to explore the opportunities and discuss the application of transformative care to an enhanced state of wellbeing for all.

  • Help conference delegates understand non-traditional care delivery models and clinician experience

  • Identify the impact of models on clinician wellbeing

  • Areas of future opportunity to improve well-being for clinicians in these models, and in traditional care delivery

  • Explore the intersection of value-based and transformative care

2:30pm - 3:00pm  Healing the Healers: Ways to Revive, Replenish & Reinvigorate your Team 
Swati Mehta, MD, FACP, SFHM, CPXP, Director of Quality & Performance  Experience- Vituity; Chair- S.H.M Patient Experience Executive Council; S.H.M Wellness Task Force Member 

In the past 3 years, healthcare has been shaken from its roots by 2 pandemics—COVID & Burn Out. Our workforce needs rejuvenation, a sense of belonging, and for leaders to deploy tangible tools & methods in order to salvage their teams' trust, retain talent & scale the uphill mountain of piecing back healthcare. Learn ways to engage your team utilizing 6H model and R.I.S.E checklist created by Dr. Swati Mehta. 

  • Healthcare Leaders & Managers will learn about the 6H Framework with easy to deploy tactics to engage their team & foster team wellbeing. 

  • Learn how the “R.I.S.E from burn out” Checklist is an easy way to spark conversations in department meetings & build transparency, culture & joint purpose. 

  • Discover how do we truly define a “Wellness Champion” & ways to empower this role in order to sustain the journey from survive to Thrive! 

3:00pm  Conference Wrap Up/End of Conference

Paul Dechant, MD, MBA

Tina Shah, MD, MPH, Fmr. Senior Advisor, Office of the Surgeon General