Earn CME Credits by Attending —
Healthcare Burnout Symposium Accreditation

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Saint Louis University School of Medicine and International Conference Development.  Saint Louis University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

Credit Designation:

Saint Louis University designates this live activity for a maximum of 15.0 AMA PRA Category 1 Credit(s)™.  Physicians should only claim credit commensurate with the extent of their participation in the activity.

Saint Louis University School of Medicine will provide Other learner certificates (APPs, nurses, and other types of learners).  The certificate will state that the activity was designated for 15.0 AMA PRA Category 1 Credits™.  Follow your board's requirements for reciprocal CE credits.

Pre Conference Workshops will be a maximum of 3.0 AMA PRA Category 1 Credit(s)™


The Main Conference will be a maximum of 12.0 AMA PRA Category 1 Credit(s)™


Tuesday, January 25, 2022

8:00 am 
Chairperson’s Opening Remarks

Janae Sharp, Founder, The Sharp Index

Paul Dechant, CEO/Principal, Paul DeChant, MD, MBA, LLC

8:15 am 
Clinician Well-being: What’s New?

Tait Shanafelt, Chief Wellness Officer, Stanford

In this opening keynote session, Dr. Shanafelt will highlight recent scientific insights regarding occupational distress and well-being in healthcare workers including new data regarding the impact of the COVID-19 pandemic.  He will also highlight emerging science regarding the fundamental role of self-valuation as an Achille’s heel for healthcare workers and the implications.  Finally, we will highlight the evolving data on the critical role of leadership behavior on healthcare professional well-being and the opportunity to harness this dimension as a foundational organizational strategy to mitigate occupational distress.

  • Understand recent scientific insights regarding occupational distress and well-being in healthcare workers including:

    • The impact of the COVID pandemic on healthcare workers

    • Occupational consequences of an adverse impact of work on personal relationships

    • New data on the impact of distress on healthcare costs

  • Recognize the foundational role of self-valuation as a risk factor for and opportunity to mitigate occupational distress for individual healthcare workers

  • Identify the critical role of leadership behavior as an organizational strategy to mitigate occupational distress and promote professional fulfillment in healthcare workers


9:00 am 
Shifting Mindsets Around Employee Health: The Case for--and Possibility of--Change

Jeffrey Pfeffer, PhD, Thomas D. Dee II Professor of Organizational Behavior, Stanford Graduate School of Business

When we think of the "social determinants of health," too often we do not think of the workplace, the source of much stress and depression.  Work and workplaces can be fixed, but it will take some mindset shifts to make things better.

  • Understand the connection between physical and behavioral health (including stress and depression)

  • Learn what is entailed in building a culture of health and the economic and social benefits from doing so

  • Describe the mind-set shifts needed to fix the many workplace issues that result in turnover, burnout, absenteeism, and presenteeism


9:50 am 
Networking Break in Sponsor Showcase

Contact Laura Ames for Sponsorship Information

10:20 am
Moving from Emotional Exhaustion to Emotional Thriving: A Practical, Integrated Approach to Reduce Organizational Burnout

William J. Maples, MD, President & CEO, The Institute for Healthcare Excellence
Read G. Pierce, MD, Chief, Division of Hospital Medicine & Associate Chair for Faculty Development and Well-being at Dell Medical School, University of Texas, Austin

Comprehensive, organizational interventions are more effective at reducing burnout than those supporting individual healthcare workers, but these are pursued infrequently. Many leaders and organizations struggle to identify which combination of tactics will support both workforce wellbeing and measurable clinical outcomes. This session describes a practical, integrated approach organizations can utilize to reduce burnout, improve wellbeing, and enhance performance in healthcare.

  • Explore the rationale for addressing multiple dimensions of individual, team, leader, and systems factors to improve wellbeing

  • Examine practical examples of interventions that enhance clinical team performance, professional well-being, and a culture of excellence

  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance


11:00 am 
From Awareness to Action: The Mission of the Dr. Lorna Breen Heroes’ Foundation to Safeguard the Well-being of our Healthcare Professionals” 

J. Corey Feist, JD, MBA, Co-Founder, Dr. Lorna Breen Heroes’ Foundation

  • Build awareness of issues contributing to the burnout of the healthcare workforce

  • Hear general Solutions to address burnout and support well-being

  • Gain Specific actions that can be taken to support well-being and return the joy to the practice of medicine

12:00 pm 
Lunch in Sponsor Showcase

Contact Laura Ames for Sponsorship Information

1:30 pm 
Choose between two sessions:


Addressing Burnout among Women in Healthcare: Why, What, and How
Diane W. Shannon, MD, MPH, ACC


Women in healthcare experience higher rates of burnout than their male colleagues. In this session, participants will expand their understanding of the specific challenges that women in healthcare face, identify specific supportive actions steps to implement in their organizations, and learn practices to improve their own wellbeing.

  • Describe the key challenges women clinicians and administrators face in healthcare

  • Identify 3 actions organizations can take to address burnout among women clinicians and administrators

  • Explain 3 practices that individuals can adopt to improve their wellbeing

Organizational Resilience : Nuvance Health Network’s Path to Physician Wellness
Albert Villarin MD FACEP, Chief Medical Information Officer, Nuvance Health
Paul Dechant, CEO/Principal, Paul DeChant, MD, MBA, LLC

Tracy Rue, President, Chief Executive Officer and Founder, Skywriter MD

Health networks nationally are constantly impacted by multiple factors impeding provider wellness and adding to issues of burnout.  Nuvance health has created a multi-pronged approach to directly address each, collaboratively redesign workflow and implement several integrated informatics automation processes unifying clinical and patient experience.

  • Review current state factors impacting provider wellness

  • Discuss collaborative team design for mitigation and oversight – executive, clinical, information systems

  • Design measures to best reflect progress and agile change management


2:05 pm 
Choose between two sessions:


Developing a Health System Well-Being Department

Sharon C. Kiely, MD, MPM, FACP, VP, Chief Wellness Officer & Associate Chief Medical Officer, Harford Healthcare


Developing a well-being department in a large health system begins with the first step- but where to begin? In this session, we will describe one systems’ journey, the lessons learned, and a view of the future.


  • Describe key similarities between well-being and the safety & quality journey in healthcare

  • Understand helpful leadership behaviors and competencies

  • Learn a simple tool-set to address a particular issue

  • Understand some practical applications of this approach



Suki Client Case Study

Session Description to be added.


2:40 pm 
Choose between two sessions:



The Scholars of Wellness: Sowing the Seeds of Wellness
Dr Gaurava Agarwal, Associate Professor, Departments of Medical Education and Psychiatry and Behavioral Sciences, Northwestern University’s Feinberg School of Medicine


The Scholars of Wellness (SOW) program is a faculty development program that helps to create physician well-being change agents that can be constructive partners in an organization's journey to creating a culture of wellness.  It trains and pairs physicians with a process improvement coach and a well-being expert to learn the skills and knowledge needed to make effective change at the work-unit and organizational level.  


  • Describe Scholars of Wellness

  • Explain the barriers to creating a well-being culture addressed by well-being change leader development programs

  • Understand work-unit and organizational drivers of well-being and change management principles



Session Description to be added

3:10 pm 
Afternoon Break

Contact Laura Ames for Sponsorship Information

3:30 pm
Choose between two sessions:

Professional Fulfillment in Healthcare Organizations in the United States
Kristine Olson, MD MSc, Chief Wellness Officer, Yale New Haven Hospital


  • Recognize how you are thriving professionally

  • Discover a value-aligned, mission-driven human-centered workplace

  • Understand that you are valued and belong


What Nursing Leaders are Doing to Support Their Teams
Moderator:  Elisa Arespacochaga, American Hospital Association

4:05 pm 
Choose between two sessions:


Role of the CWO Roundtable Discussion
Moderator:  Tait Shanafelt, Chief Wellness Officer, Stanford

Sharon C. Kiely, MD, MPM, FACP, VP, Chief Wellness Officer & Associate Chief Medical Officer, Harford Healthcare;
Dr Gaurava Agarwal, Associate Professor, Departments of Medical Education and Psychiatry and Behavioral Sciences, Northwestern University’s Feinberg School of Medicine;
Kristine Olson, MD MSc, Chief Wellness Officer, Yale New Haven Hospital

Liz Lawrence, MD, Chief Welllness Officer, UNM School of Medicine


Join us as we bring together the Chief Wellness Officers to share insights they have learned from each other’s presentations and answer your questions about the CWO role.

  • Identify commonalities in how CWOs support clinicians in differing organizations

  • Understand the differences in each approach and how this applies to your organization

  • Explore opportunities for you and your organization to enhance the role of the CWO



What Language Are You Speaking? A Comical Approach to Improving Physician-Administrator Relationships

Peter Valenzuela, MD, MBA, Chief Medical Officer,  Mercy Medical Group


Key elements to all good relationships are trust and communication. Unfortunately, it often feels like physicians and administrators are speaking different languages. Based on his 20-year experience as a practicing family physician and health system executive, Dr. Valenzuela offers a myriad of insights into ways to improve physician-administrator relations while his diverse crew of comic figures tickle your funny bone.


  • Understand mindset differences between physicians and administrators

  • Describe how leadership impacts physician burnout

  • Provide 3 examples of ways to enhance physician-administrator relationships

4:45 pm 
End of Day Two


Wednesday, January 26, 2022

8:15 am 
Chairperson’s Opening Remarks

8:30 am
Mindfulness and its Role in Healing Healthcare

Jonathan Fisher, MD FACC

  • Identify 3 applications and misapplications of mindfulness in ending burnout in healthcare 

  • Understand 3 crucial steps for brining mindfulness-based initiatives into the healthcare arena

  • Learn 3 core practices for busy healthcare providers and leaders to achieve calm, clarity, and connection at work and at home

9:10 am 
Care Team Engagement: Why It Is the Most Important Leadership Responsibility

Steve Beeson, MD, Founder of the Clinician Experience Project at Practicing

As we grapple with the pandemic of physician and nurse burnout, organizations everywhere are challenged with the engagement and restoration of physicians, nurse leaders, administrators and all healthcare workers. In this session, we make the case for engagement as the antithesis of burnout, why engagement is required for all imperatives in healthcare and what leaders say and do to create the sentiment of “this place is the best….and I am willing to do all I can to help this place succeed.”

  • Define engagement and the impact it has on discretionary effort

  • Outline key leadership actions that advance engagement

  • Develop an organizational commitment to counter burnout through engagement levers


9:50 am 
Networking Break

Contact Laura Ames for Sponsorship Information

10:10 am  
Creating a Manageable Cockpit for Clinicians: Fixing the Workplace, not the Worker

Christine A. Sinsky, MD, VP for Professional Satisfaction, American Medical Association

For many clinicians, the work of health care has become undoable. The “cockpit” where physicians and other health professionals work now consists of a cacophony of warning alerts, pop-up messages, mandatory tick boxes, a Sisyphean inbox, and maddening documentation. Paradoxically, many interventions intended to improve quality, safety, or value, when taken in totality, may in fact contribute to health system dysfunction by virtue of the cumulative impact on workload and consequent burnout.

In this session, we will discuss the science supporting the quality, safety and business cases for focusing on creating a manageable cockpit for clinicians. We will also describe practical leadership, workflow and teamwork interventions that can improve professional satisfaction and reduce burnout. We will demonstrate the AMA practice transformation modules (Steps Forward) that can help physicians and staff re-engineer their practice.

  • Articulate the business case for addressing physician well-being.

  • Bring home at least one change to improve efficiency in your own setting.

  • Identify at least one leadership strategy to support well-being

  • Become inspired about the possibilities of reclaiming the joy in medicine


11:00 am
The Burnout Challenge

Christina Maslach, Ph.D., Professor of Psychology, Emerita; Professor of the Graduate School, University of California, Berkeley

Burnout poses a major challenge for health care.  It is the result of mismatches between the workplace and the worker, in six critical areas.  Innovative answers to this challenge need to modify this job-person relationship by managing the chronic job conditions in these areas, so that people can work smarter rather than just harder.

  • Define the five MBI profiles of work experiences

  • Identify the six strategic areas of job-person match

  • Discuss the seven core psychological needs that can be used to develop ideas for better job-person matches within the six areas


12:00 pm 
Closing Remarks and End of Conference